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How do I place my graphic design order?


Orders may be placed by first completing the Graphic Design Request Form so that we may schedule a consultation to discuss your needs and provide a price quote.




Can I place my order by paying directly through the site?


Yes! You may place an order directly on the site after you have submitted your Graphic Design Request Form and received a consultation and price quote.




What is the expected turnaround time for my order?


During your initiatial consultation you will receive an estimated turnaround time to receive your design samples. Please keep in mind that turnaround times may increase depending on the time it takes to receive necessary information from client to complete the project. Any requested revisions will also increase the turnaround time for receipt of final graphic design. All quoted turnaround times are an estimate and may change without notice based on current project volume.




How do I obtain status updates for my order?


During the design process we do not provide updates until the samples are ready. However, if you have any questions during this period you may email populardemand.mktg@gmail.com and you will receive an update within 1-3 business days (holidays may increase this time).




Can I have a website I already own updated?


At this time, we do not go over any design or development work that was not created by Popular Demand Marketing. If you have a current website, you will need to have it redone completely by a member of our team.




How may revisions am I allowed?


For all graphic design projects you are permitted 2 rounds or revisions. Any additional revisons prior to design finalization will require a fee of $25 per revision. If your design has been finalized and you want to make changes to the completed work, you will be charged based on the additional concept that you want and the edits that you would like done. NO EXCEPTIONS.




What are your hours of operation?


Monday - Friday: BY APPOINMENT Saturday: 9:00 AM to 5:00 PM EST Sunday: 1 PM - 5:00 PM EST Holidays: CLOSED During the week you may text or email us. If you have an appoinment we are available for phone calls. To schedule a phone meeting please send an email to populardemand.mktg@gmail.com




What forms of payment do you accept?


We accept CashApp, Venmo, Apple Pay, PayPal, and all major debit and credit cards. We require any projects under $550 to be paid upfront. Anything over that amount will require the signing of a legally binding contract that must be signed by all parties involved. Please note that all deposits are NON-REFUNDABLE.




I've changed my mind. How do I cancel my order?


If the project is terminated before services has been started, Popular Demand Marketing will refund the amount paid by client minus any NON-REFUNDABLE deposits paid. If Popular Demand Marketing has provided samples prior to the project being terminated, a refund will be issued minus the portion of the cost for services rendered and any NON-REFUNDABLE deposits paid. If the the client decides to cancel the service after final approval is made, Popular Demand Marketing reserves the right to keep the full payment amount and no refunds will be issued. NO EXCEPTIONS.




What if I submit my payment before completing the Graphic Design Request Form?


Don't worry! We will contact you directly to go over your order and confirm your project cost.

  • If your quote amount is the same as the upfront payment made, then no further payment is required and we will move forwad with the design process.
  • If your quote is more than the upfront payment made, then you will receive a seperate invoice for the remaining balance owed for your graphic design project.
    • Invoices under $550 MUST be paid-in-full upfront.
    • Invoices above $550 require a contract and a NON-REFUNDABLE DEPOSIT.





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HOURS OF OPERATION

MON-FRI: BY APPOINTMENT

SATURDAY: 9:00 AM-5:00 PM

SUNDAY: 1:00 PM - 5:00 PM

HOLIDAYS: CLOSED

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